Privacy Policy

This Privacy Policy explains how Nova Solution ('Nova', 'we', 'us', or 'our') collects, uses, and protects information when you visit novasolution.ae (the 'Site') or engage our services. By using the Site or working with us, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly and information collected automatically:

• Information you provide — name, email, company, phone, project details, and any content you submit through our contact or strategy-call forms.
• Automatically collected data — IP address, browser type, device information, pages viewed, and referring URLs, gathered through cookies and analytics tools.
• Client engagement data — information shared during a project, which may include access to your store, analytics, or advertising accounts strictly to deliver services.

2. How We Use Your Information

• To respond to enquiries, schedule strategy calls, and provide requested services.
• To deliver, maintain, and improve our services and the Site.
• To send relevant updates, proposals, or marketing communications (you may opt out at any time).
• To comply with legal obligations and protect our rights.

3. Cookies & Analytics

We use cookies and similar technologies to operate the Site, remember preferences, and understand usage through analytics providers. You can control cookies through your browser settings; disabling them may affect Site functionality.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Trusted service providers (e.g. hosting, analytics, email, and advertising platforms) who process data on our behalf.
• Authorities where required by law or to protect our legal rights.

5. Data Retention

We retain personal information only as long as necessary for the purposes described here, to comply with legal obligations, resolve disputes, and enforce agreements.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal data, and to object to processing or withdraw consent. To exercise these rights, contact us at hello@novasolution.ae.

7. Data Security

We apply reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

We are based in the United Arab Emirates. Your information may be processed in countries with different data-protection laws, with appropriate safeguards in place.

9. Children's Privacy

The Site is not directed to individuals under 18, and we do not knowingly collect their personal information.

10. Changes to This Policy

We may update this Policy from time to time. The 'Last updated' date above reflects the most recent revision. Continued use of the Site constitutes acceptance of the updated Policy.

11. Contact Us

For questions about this Privacy Policy or your data, contact us at hello@novasolution.ae.